All you have to do is click on the Appointment, enter your relevant details (name, address, phone number, your home size, and any extras you require) and within 60 seconds you're on the way to having a spick-and-span, happy home. We'll reply on the same business day confirming the appointment and arrival time.
Frequently Asked Questions
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How do I book my cleaning service?
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Am I required to enter my payment information?Yes, we require payment as confirmation of your professional home clean booking. We do not charge your card until after your professional clean has been completed.
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Are you cleaning teams pet-friendly and do you use non-toxic organic cleaning products?Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We're a pet-friendly cleaning service. To be sure we bring the most suitable chemicals and equipment for your house clean, please let us know in the notes of your booking what animals you have at home.
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What is a Deep Clean?A Deep Clean is for first-time customers, or customers who haven't had their home professionally cleaned in the last three months.
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What services don't you offer?We don't offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, excessive mould removal, extensive ceiling cleaning, removing permanent stains from timber, marble or other sensitive surfaces, large scale rubbish removal and excessive cleaning of outside areas.
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Are your cleaning teams professionals?Ghumman Cleaning has one of the lowest cleaner attrition rates in the industry. On average, cleaners working with Ghumman Cleaning stay over 3 years and have completed the cleaning of over 1,000 homes.
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Can you clean exterior windows and exterior balcony glass?We are unable to clean elevated exterior windows or exterior balcony glass. We can clean levelled exterior windows for an extra price.
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Can we leave you a key?When you book a regular service we endeavour to send the same team every time. That team is responsible for handling and storing keys in a safe and secure location. We are responsible for lost keys and replacement of locks should it be necessary.
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What happens if something is damaged during your clean?If damage occurs during a clean please notify us right away via phone and email if possible, with a photo of the damage, when it occurred and a short incident report. This will assist in processing insurance claims and having your damaged item replaced and/or repaired in a timely manner as possible.
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